Refund and Returns Policy

Last updated: August 5, 2026

This Refund and Returns Policy explains how returns, replacements and refunds are handled for purchases made from Prism Optic. It supplements our Условия и положения and does not limit any consumer right that cannot legally be excluded in your country or region.

1. 30-day return window

You may request a return within 30 calendar days after receiving your order. Email [email protected] with your order number, the item you want to return and the reason for the return.

Please wait for our return instructions before sending anything back. Returns sent without contacting us first may take longer to identify and process.

2. Change-of-mind returns

For a change-of-mind return, the product must be returned in substantially the same condition in which it was received, with its included parts and accessories.

The customer is responsible for return shipping for a change-of-mind return, unless applicable law requires otherwise. We recommend using a trackable shipping service and keeping the shipping receipt until the return is completed.

3. Damaged, defective or incorrect products

If a product arrives damaged, is defective, or is different from what you ordered, contact us promptly at [email protected]. Include your order number and photographs or video where reasonably helpful.

Where the issue is confirmed, we will provide an appropriate repair, replacement or refund and cover reasonable return shipping where required.

4. Return inspection

Returned products are inspected after arrival. Please include all parts and accessories supplied with the product and package the return securely.

We may reduce a refund only where permitted by law—for example, if handling beyond what was reasonably necessary has reduced the product’s value.

5. Refunds

Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to display the refund after it has been issued.

Original expedited shipping, import duties and third-party charges are refundable only where required by law or where the problem was caused by us.

6. Order changes and cancellations

To request an order change or cancellation, email [email protected] as soon as possible and include your order number. We will try to help, but cannot guarantee a change or cancellation after an order has entered processing or been dispatched.

7. Shipping and other terms

For delivery information, see our Shipping Policy. Other purchase terms are described in our Условия и положения.

8. Contact us

Призматическая оптика
Email: [email protected]
Website: https://www.prism-optic.com/