Shipping Policy
Effective date: August 3, 2026
Last updated: August 3, 2026
This Shipping Policy explains how Prism Optic processes, ships, tracks, and supports orders placed through https://www.prism-optic.com/.
1. Where we ship
We currently accept orders for destinations worldwide and do not maintain a fixed list of excluded countries or regions.
Delivery remains subject to applicable law, customs requirements, sanctions, carrier coverage, payment approval, and product-specific import or ownership restrictions. If we cannot legally or reasonably ship an order to the supplied destination, we will contact you and cancel or refund the affected order as appropriate.
2. Order processing time
Orders are normally processed within 1–3 business days after payment is confirmed. Business days do not include weekends or public holidays observed by the fulfilment location.
Processing may take longer if an address requires clarification, payment or fraud review is required, a product is temporarily unavailable, or additional information is needed for legal, customs, or carrier requirements. We will contact you if an issue materially delays dispatch.
3. Estimated delivery time
Estimated delivery is generally 5–12 calendar days after dispatch.
This is an estimate, not a guaranteed delivery date. Customs inspections, local delivery conditions, severe weather, public holidays, carrier disruption, remote destinations, security reviews, and other events outside our reasonable control may cause delays.
4. Shipping rates
- Orders of $100 USD or more: free shipping.
- Orders under $100 USD: $10 USD shipping.
The applicable shipping charge is shown during checkout before you place the order. The order value used to determine free shipping is the amount after discounts and before any refund or later order adjustment.
5. Taxes, duties, and customs charges
Applicable taxes, duties, and import charges are included in the amount charged by us under our normal shipping arrangement. Customers should not normally be required to pay an additional customs or import charge on delivery.
If a carrier or customs authority unexpectedly asks you to pay an additional import charge, please contact [email protected] before making the payment so that we can review the shipment and provide instructions. We cannot reimburse an unverified charge that was paid without giving us a reasonable opportunity to investigate.
6. Carriers and shipping methods
We select the carrier and service according to the destination, package, product, delivery conditions, customs route, and available carrier coverage. The carrier may therefore vary between orders and destinations.
We may use more than one fulfilment location or shipping partner. An order containing multiple products may arrive in more than one package.
7. Tracking
After dispatch, we send a shipping confirmation email containing a tracking number or tracking link. Tracking information may take a short time to appear after the carrier first receives or scans the package.
Please check the email address supplied at checkout, including its spam or junk folder. If you have not received tracking information after the normal processing period, contact us with your order number.
8. Shipping address and order changes
You are responsible for providing a complete and accurate delivery address, telephone number, and contact email. Contact us as soon as possible if an address or order detail needs to be changed.
We will try to help before dispatch, but cannot guarantee a change after an order has entered processing or been transferred to a carrier. Additional shipping costs caused by an incorrect or incomplete address may be deducted from a refund or charged before reshipment where permitted by law.
9. Delayed or stalled tracking
Carrier tracking may pause while a package is moving between facilities, countries, customs systems, or local delivery partners. A short period without a scan does not necessarily mean that the package is lost.
If tracking has not updated for an unusually long period or the estimated delivery window has passed, contact [email protected] with your order number and tracking details. We will investigate with the carrier or shipping partner.
10. Lost packages
If a shipment is confirmed lost after investigation, Prism Optic will provide an appropriate replacement or refund. The available resolution may depend on stock, destination, carrier findings, and the circumstances of the shipment.
We may ask you to confirm the delivery address, check with household members, neighbours, the local delivery office, or a designated safe place, and complete reasonable carrier documentation before a replacement or refund is approved.
11. Damaged packages or missing items
If a package arrives damaged, an item is missing, or the delivered product differs from the order, contact us promptly. Include the order number and clear photographs or video of the outer package, shipping label, internal packaging, product, and damage where reasonably possible.
After review, we will arrange an appropriate replacement, refund, or other resolution. Please keep the package and its contents until we confirm that they are no longer needed for the investigation.
12. Delivery marked complete but not received
If tracking shows “delivered” but you cannot locate the package, check the delivery address, mailbox, reception area, safe place, household members, neighbours, and local delivery office. Then contact us promptly so that we can open an investigation with the carrier.
13. Refused, unclaimed, or undeliverable packages
A package may be returned because it was refused, unclaimed, could not clear delivery, or used an incomplete or incorrect address. Contact us if this occurs. After the package is returned and inspected, we will determine whether it can be reshipped or refunded.
Where the return was caused by customer-provided information or refusal without a legal right to refuse, actual outbound, return, or reshipping costs may be deducted or charged where permitted by law. This does not limit any non-excludable consumer right.
14. Product and destination restrictions
Optical, tactical, and related products may be regulated differently by country or region. Customers are responsible for ensuring that purchase, import, ownership, installation, and use are lawful at the destination.
We may request information, select a different carrier, refuse a destination, or cancel an order when reasonably necessary to comply with legal, sanctions, customs, safety, carrier, or payment requirements. A cancelled paid order will be refunded to the original payment method.
15. Returns and refunds
This page covers delivery and shipping issues. Change-of-mind returns, product defects, refunds, and warranty matters are also governed by our Terms and Conditions.
Do not send a product to the business correspondence address shown on the Site. Contact us first and wait for return instructions and the correct return destination.
16. Contact us
For shipping assistance, email [email protected] and include your order number, destination country, and tracking number where available.
Призматическая оптика
Website: https://www.prism-optic.com/
Email: [email protected]